Shipping policy

 

Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • In the event of delays due to high order volumes or supply issues, we will notify you promptly.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated delivery times:

     

    • UK Standard Delivery: 2–4 business days

    • UK Express Delivery: 1–2 business days

    • International Delivery: 5–10 business days (varies by destination)

     

 


Delivery times are estimates and may be affected by factors outside our control.


 

Shipping Carriers

 


We use trusted carriers such as Royal Mail, DPD, UPS, and DHL to ensure safe and timely delivery.


 

Order Tracking

 


Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery.


 

Shipping Restrictions

 

 

  • We currently ship within the United Kingdom and to select international destinations.

  • Certain items may have restrictions due to hazardous material regulations (e.g., pool chemicals). These items can only be shipped via approved carriers and may require longer delivery times.

 


 

Lost or Damaged Packages

 

 

  • If your order is lost or arrives damaged, please contact us immediately at [your email address].

  • We will work with the carrier to resolve the issue and arrange a replacement or refund.

 


 

Incorrect Shipping Information

 

 

  • Please ensure your shipping address is correct before placing your order.

  • We are not responsible for delays or losses due to incorrect or incomplete shipping information.

 


 

Contact Us

 


If you have any questions regarding shipping, please contact us at:

📧 sales@chlorinexpress.com

📞 01206 670317